How We Verify

Where a claim has to come from

Every factual statement in a Strawberry Quest entry has to trace back to a document anyone can open. In practice that means a short hierarchy of sources, and we use them in this order.

• Regulators and provincial lottery corporations first. Published standards, registrant lists and consumer guidance from the body that actually licenses the activity outrank everything else.
• The operator’s own live terms second. A wagering requirement, a maximum bet while a bonus is active, or a restricted-country list is only a fact if it is written in the terms on the operator’s site on the day we checked.
• Statute and case law third, read as text, not as a paraphrase of somebody else’s paraphrase.

What we do not use: scraped affiliate feeds, numbers copied from another comparison site, screenshots with no verifiable origin, and forum anecdotes presented as evidence. If the only support for a number is that other sites also publish it, that is not support and the number does not go in.

What we will not publish at all

We do not publish payout percentages we did not read in a published audit, “average withdrawal times” we did not measure, star ratings, or reviews written in the voice of a player who does not exist. We do not add review or rating markup to our pages, because no content on this site supports one. Where an operator’s claim cannot be checked against anything but its own marketing, we label it as a claim and leave it there.

Review cadence

Entries about provincial law are reviewed whenever a province announces a change to its framework, and otherwise on a rolling basis at least once a year. Entries built on operator terms age faster — terms change silently and often — so those are re-checked more frequently and carry a visible published and updated date. An entry that we can no longer verify is either rewritten with the uncertainty stated or taken down. It does not sit there quietly going stale.

Corrections policy

If something here is wrong, we want it flagged, and we would rather hear it from a reader than not hear it at all.

How to report an error

Email the desk at [email protected] with the page address, the exact sentence you are disputing, and — this is the part that speeds everything up — a link to the source that contradicts it. Please do not send account numbers, identity documents, or payment details; we do not need them and do not want them on our systems.

What happens next

We open the source, compare it with the published wording, and decide whether the error is material or minor. A material error is one that could change what a reader does: eligibility in their province, the cost of a bonus, a safety mechanism, or who licenses an operator. A minor error is a date, a name spelling, or clumsy wording that does not change the meaning.

What we do about it

Material errors are corrected and the entry carries a dated note saying what changed. Minor errors are corrected without a note. If a claim turns out to be unverifiable rather than wrong, we soften it, label it as unverified, or remove it. We aim to respond within five working days.

Two commitments worth stating outright: we do not remove an accurate but unflattering statement because an operator asked, and we do not accept payment to publish, alter or delete a correction. A commercial partner uses the same address as everybody else.